Refund Policy

1. Service Satisfaction Guarantee

At Davis Shoe Shop, we take pride in the quality of our leather cleaning, repair, and restoration services. Your satisfaction is important to us, and we stand behind our craftsmanship with the following guarantee:

This guarantee covers the specific work requested and performed. It does not cover changes in personal preference, normal wear following service completion, or damage occurring after item pickup.

2. Claiming Service Issues

If you have concerns about the quality of our service, we encourage you to:

• Step 1: Contact Us

  Call us at (530) 753-2040 or email savannahcervantes@dvslthrsvc.biz within 7 days of pickup to report your concern.

• Step 2: Schedule Assessment

  Bring your item back to our shop for a free assessment. We'll examine the work and discuss available options.

• Step 3: Resolution

  If the concern is valid, we'll re-service your item at no charge or discuss alternative solutions.

3. Deposit and Payment Terms

For service orders exceeding $200, we may require a deposit of up to 50% at the time of booking. Our deposit and payment policy is as follows:

4. Items We Cannot Accept

There are certain conditions and items for which we cannot accept service requests:

• Items with extensive mold or mildew damage affecting structural integrity
• Leather that has dry-rotted to the point of crumbling or disintegration
• Items with unknown substances that may pose health hazards
• Fur or fur-lined garments (we specialize in smooth leather only)
• Items with peeling or flaking leather that cannot be restored

If during assessment we determine your item falls into one of these categories, we will inform you immediately and no charge will be applied.

5. Color Restoration Limitations

Color restoration and dyeing services have inherent limitations that customers should understand:

• Perfect color matching cannot be guaranteed, especially on heavily faded items
• Results depend on the original dye composition, leather condition, and previous treatments
• Vintage leather may absorb color unevenly due to age-related changes
• Sun-faded areas may not restore to the original color exactly
• Scratches, scars, and worn areas may accept color differently

We will always discuss realistic expectations before proceeding with color work. If you have specific color requirements, we can provide samples for approval before full treatment.

6. Damage and Loss Coverage

While your items are in our custody for service, they are covered under our liability insurance policy. Coverage applies to:

• Loss of items while in our possession
• Damage caused by our work or processes
• Theft or fire damage to items in our custody

Coverage limits are based on the declared value at the time of service booking. For items valued over $1,000, additional documentation may be required. Our maximum liability per item is the lesser of the declared value or the cost of restoration/replacement.

7. Item Pickup and Storage

We store completed items for up to 30 days after notifying you of completion. After this period:

• Items left beyond 30 days may incur a storage fee of $5 per day
• After 60 days, items may be considered abandoned according to California law
• Abandoned items may be sold or disposed of to recover storage costs
• Any recovered funds beyond our costs will be held for the customer

We will make reasonable efforts to contact you when your item is ready for pickup, including phone call and email notification.

8. Dispute Resolution

If you have a concern about our services that we cannot resolve to your satisfaction, we offer the following process:

9. Exceptions and Special Circumstances

Certain situations may require special consideration:

10. Contact Us

If you have questions about this Refund Policy or need to discuss a service concern, please contact us:

Our shop hours are Monday through Friday, 8:00 AM to 6:00 PM, and Saturday, 9:00 AM to 4:00 PM.

Last updated: January 2025. This policy applies to all services provided by Davis Shoe Shop.